Terms and Policies:
GO GEAR: If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
To initiate a return or exchange, please email us: gocrew@goadventure.co
CAMP PROGRAMS:
Cancellation Policy
If you have to cancel your child’s spot at a week of camp:
If something comes up where the participant can no longer attend the camp/program they’ve signed up for, we’ll be bummed out they’re missing out, but we do have a refund policy.
GO Adventure Co. must be contacted, by email or telephone:
No later than 1 week before the start date of the camp/program for a full refund minus the $50 non refundable deposit.
Notices under 1 week but no later than 72 hours before the start of the week (generally that means by 9am the Friday before) will receive a 50% refund
No shows or cancellations without 72 hours notice will not be refunded.
Registration Policy
A $50 non refundable deposit is required at registration to ensure your spot in each week registered. This is to ensure that those who are registering are fully committed to their week(s) as camp space is very limited this summer.
Registration Policy It is our policy that all week long camps require a full week registration in order to guarantee a spot. Once a spot has been confirmed, no refunds will be given for missed days of camp.
Your privacy and the protection of your information is very important to us. All of the personal information that we collect throughout the registration process has been obtained with your consent via the submission of the registration form and will be used in the following ways: to process your registration and contact you with further follow up information; to prepare for the program accordingly with regards to any particular participant information pertinent to behaviour, health or safety; to have information on hand during the program in case of medical emergency; to contact you further regarding upcoming programs we are offering. GO Adventure Co. does not sell, lease or barter personal information and when the information is no longer required, GO uses proper and reasonable methods to destroy the information.
Our online credit card payment service is through stripe.com. and this is their Privacy Policy .